Monday 29 December 2014

Do They Feel Vendor Loyalty or Account Manager Loyalty?

Every business owner or executive with P&L responsibility covets customer loyalty from high-margin accounts. But who is each customer loyal to: your company or your employee? You might be at risk of losing loyal customers when an account manager leaves or moves to more challenging accounts. In this case study, a regional manager wants the answer to a question he can't risk posing himself: "If I give you a new account manager, will you renew your contract with us?" When a third-party interviewer asks what sounds like an innocent, spontaneous question during a feedback interview, the regional manager gets his answer. ..»
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About Business Directories

A Business directory or business directory is a website or printed listing of information which lists all businesses within some category. Businesses can be categorized by business, location, activity, or size. Business may be compiled either manually or through an automated online search software. Online yellow pages are a type of business directory, as is the traditional phone book.

The details provided in a business directory will vary. They may include the business name, addresses, telephone numbers, location, type of service or products the business provides, number of employees, the service region and any professional associations. Some directories include a section for user reviews, comments, and feedback. Business directories in the past would take a printed format but have recently been upgraded to websites due to the advent of the internet.